A client of mine was describing a hotel front desk employee he had recently dealt with. "She was competent, of course, but she couldn't engage very well with the customer...
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It seems like the world of business is more fascinated with cookies than the oven that bakes the cookies. And it's costing us. They eat the cookie, they like it,...
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In my daily work, I’m often asked to help leaders develop executive presence or gravitas. Here’s how I reflect on what to do: In a survey asking CIOs to list...
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Last Saturday me and my wife attended U2's Joshua Tree Tour in Amsterdam. The theme of the tour, and the 1987 album, is the rugged deserts of the southwest United...
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Years ago I was sitting in a leadership meeting in Paris, France. In those days I was responsible for the Sales & Marketing division of this particular company, and my...
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“Imagination is more important than knowledge. For knowledge is limited to all we now know and understand, while imagination embraces the entire world, and all there ever will be to...
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Some time ago, a guy named Jason Gay tweeted this to his Twitter followers: There’s a guy in this coffee shop, sitting at a table, not on his phone, not...
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A couple of years ago I was in glitzy Las Vegas with my lovely wife. That particular morning she was in an extremely good mood and I wasn't. While she...
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"There is no prescribed route to follow to arrive at a new idea. You have to make the intuitive leap." - Stephen Hawking Big Data is hot and it's everywhere. Every...
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"Come to the edge,” he said. They said, “We are afraid.” "Come to the edge,” he said. They came. He pushed them. And they flew. - Guillaume Apollinaire Sometime ago...
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