A client of mine was describing a hotel front desk employee he had recently dealt with. “She was competent, of course, but she couldn’t engage very well with the customer
It seems like the world of business is more fascinated with cookies than the oven that bakes the cookies. And it’s costing us. They eat the cookie, they like it,
In my daily work, I’m often asked to help leaders develop executive presence or gravitas. Here’s how I reflect on what to do: In a survey asking CIOs to list
Last Saturday me and my wife attended U2’s Joshua Tree Tour in Amsterdam. The theme of the tour, and the 1987 album, is the rugged deserts of the southwest United
Years ago I was sitting in a leadership meeting in Paris, France. In those days I was responsible for the Sales & Marketing division of this particular company, and my
“Imagination is more important than knowledge. For knowledge is limited to all we now know and understand, while imagination embraces the entire world, and all there ever will be to