A client of mine was describing a hotel front desk employee he had recently dealt with. "She was competent, of course, but she couldn't engage very well with the customer...
It seems like the world of business is more fascinated with cookies than the oven that bakes the cookies. And it's costing us. They eat the cookie, they like it,...
In my daily work, I’m often asked to help leaders develop executive presence or gravitas. Here’s how I reflect on what to do: In a survey asking CIOs to list...
Last Saturday me and my wife attended U2's Joshua Tree Tour in Amsterdam. The theme of the tour, and the 1987 album, is the rugged deserts of the southwest United...
Years ago I was sitting in a leadership meeting in Paris, France. In those days I was responsible for the Sales & Marketing division of this particular company, and my...
“Imagination is more important than knowledge. For knowledge is limited to all we now know and understand, while imagination embraces the entire world, and all there ever will be to...
Some time ago, a guy named Jason Gay tweeted this to his Twitter followers: There’s a guy in this coffee shop, sitting at a table, not on his phone, not...
A couple of years ago I was in glitzy Las Vegas with my lovely wife. That particular morning she was in an extremely good mood and I wasn't. While she...
"There is no prescribed route to follow to arrive at a new idea. You have to make the intuitive leap." - Stephen Hawking Big Data is hot and it's everywhere. Every...
"Come to the edge,” he said. They said, “We are afraid.” "Come to the edge,” he said. They came. He pushed them. And they flew. - Guillaume Apollinaire Sometime ago...