The Ultimate “Secret” to Client Astonishment, Profitability & Growth

Over the last 17 years I’ve never met a CEO, Vice President or Senior Director who did not care about people. When I see their presentations they always say that Growth, Profit, Clients and their People (almost always in that order) are the most important priorities for the company. But then when they go back […]

Client Astonishment

A couple of weeks ago I was in Vancouver where I stayed at the Four Seasons hotel. On Thursday I woke up at 4:00 and I couldn’t sleep anymore. I was wide awake, so I decided to do some writing. I took my laptop but I couldn’t log in to the hotel’s WiFi. After 10 […]