Over the last 17 years I’ve never met a CEO, Vice President or Senior Director who did not care about people. When I see their presentations they always say that…
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Businesses fail because they don’t serve. They blog, market, advertise, publicize, launch, and a bunch of other fancy-sounding distractions. Yes, distractions. And it never ever works to put hurdles between…
A recent study I read stated that most companies lose, in profit, about 25 to 30 percent of their annual sales due to what is called “the cost of poor…
A couple of weeks ago I was in Vancouver where I stayed at the Four Seasons hotel. On Thursday I woke up at 4:00 and I couldn’t sleep anymore. I…
